Shipping & Returns Policy

1. Shipping

Please read our shipping policy carefully before ordering. By completing your order, you agree to our shipping and returns terms.

International shopping is not available at the moment (in preparation). We sincerely apologize for any inconvenience. If you would like to make a purchase, please contact us via email ([email protected]) or send us a direct message on our official Instagram account (@mado_286).

Shipping fees (handmade jewelry)

Convenience-store pickup｜Taiwan main island & outlying islands: NT$60.
Home delivery｜Taiwan main island: NT$130.
Home delivery｜Taiwan outlying islands: NT$220.
Xiaoliuqiu (Little Liuqiu) is charged at the main-island rate.

The above is for reference only and will be adjusted over time to match the couriers' actual rates.

Delivery time & areas

Convenience-store pickup｜Taiwan main island: approx. 2–3 days.
Home delivery｜Taiwan main island: approx. 3–5 days.

For outlying islands, delivery may be affected by transport, weather, or postal conditions, so delivery time follows the actual courier schedule and cannot be guaranteed.

Convenience-store pickup (mainly 7-ELEVEN) on outlying islands is available in: Penghu, Kinmen, Lienchiang/Matsu (Nangan & Beigan only), Green Island, and Orchid Island.

Home delivery is not available to the following areas: Penghu County — Magong (Hujing Is., Tongpan Is.), Wang'an Township, Qimei Township, Baisha (Dacang Is., Yuanbei Is., Niao Is., Jibei Is.); Kinmen County — Lieyu (Dadan Is., Erdan Is.), Wuqiu Township; Taitung County — Orchid Island (Lanyu Township); and the Diaoyutai Islands, Dongsha Islands, and Nansha Islands.

The above is for reference only; the courier's official announcements prevail (check the T-cat website).

Shipping notes

1.All handmade jewelry and art pieces on this site are one-person, made-to-order works, shipped within approximately 3–7 business days.
2.The days above are counted from the next business day after the order date, excluding public holidays.
3.Deliveries are made Monday to Friday; there is no delivery on weekends and specific delivery time slots cannot be requested. Please provide a store or address where you can reliably receive your item.
4.During holiday or promotional periods, or in cases of force majeure such as natural disasters, production and shipping may take additional business days.
5.Home delivery: actual delivery timing depends on the route arranged by the delivery driver.
6.Convenience-store pickup: please watch for the “parcel arrival” SMS and collect your item within 7 days of its arrival at the store. If it is not collected without reason and a second shipment is required, the cost will be borne by the customer.
7.Regardless of the shipping method, please confirm the recipient's real name and contact phone number to ensure smooth delivery. If delivery fails due to personal oversight, a re-shipping fee will apply.
8.Rush orders: for urgent gifts or special expedited shipping needs, please contact us in advance — by email ([email protected]) or via direct message on our official Instagram (@mado_286) — before ordering. After confirming with our team, decide whether to place the order, and please add a note at checkout. We will do our best to accommodate.

Order tracking

You can check the shipping status of your order at any time through the “Member” section on the homepage. Upon receiving your package, please check the condition of the outer packaging and record a video while opening it to confirm that the contents are correct. If you notice any issues or have any questions, please contact us via email ([email protected]) or send us a direct message on our official Instagram account (@mado_286).

2. Returns & Exchanges

Return notice

1.Under the Consumer Protection Act, personal jewelry is considered a personal-use item and is not covered by the 7-day rule. For reasons of personal hygiene, we cannot accept returns or exchanges on non-defective items.
2.Returned or exchanged items must be brand new, unused, and in complete original packaging.
3.If a return or exchange is requested within 7 days for reasons other than a defect, the round-trip shipping costs must be borne by the customer.
4.For the 7-day inspection period, the day the parcel is signed for or picked up counts as day 1.
5.After a confirmed purchase, if you violate the ordering or return/exchange rules without reason or in bad faith, we reserve the right to blacklist you and refuse further use of this website's services.

Returns cannot be accepted in these cases

Beyond the 7-day inspection period.
The item has been unsealed and used, or damaged by human factors — such as staining, malfunction, breakage, wear, abrasion, scratches, or dirt. How each person uses a piece affects its lifespan; handmade jewelry is delicate, so please use it with care and do not pull on it.
Personal reasons such as the item not matching what you imagined — please consider carefully before ordering.
The returned item's packaging is damaged or incomplete, or accessories are missing.
Malicious or bulk returns.
Anything falling within the definition of non-defects.

What is not considered a defect

Color variation: Colors may appear slightly different depending on your phone or computer screen; the actual product color prevails.
Natural aging: Sterling silver, brass, and similar metals oxidize naturally when exposed to air, which is a characteristic of the material. Some pieces also feature an intentional antiqued finish. None of these are considered defects.
Metal scratches: Minor scratches or small dents on the inner surface caused by friction during transit are normal.
Size tolerance: Measurements may vary depending on the method used; a difference of 1–2 cm is normal.
Natural markings: Natural materials such as pearls, minerals, and crystals have naturally formed markings, so each piece differs slightly; this is not a defect.
Handcrafting: All jewelry is handmade, so size, arrangement, and material texture may vary slightly. This is normal and not a defect — please make sure you are comfortable with this before ordering.

Return process

If you receive a defective or incorrect item, please contact us by email within 3 days with photos and a description of the defect. After our team confirms the item's condition, we will arrange a free exchange at no shipping cost to you.

Refund method and processing time

Once both parties confirm that a refund can be processed, we will refund directly to your original payment method (for payments made by Apple Pay / credit card). Interbank processing takes approximately 7–14 days. The time for the refund to appear may vary depending on your credit card's billing cycle; we recommend confirming with your issuing bank.

If you have any questions about the item you received, feel free to send us a direct message!